FAQ Help Center
Should you have any questions that we have not covered, please contact us and we will be happy to help.
PRODUCT FAQs
Yeastrix was founded by Eric Bakker, ND, a world-renowned naturopath with over 35 years of clinical experience, and his wife, Tracee Reynolds, a passionate health communicator and wellness advocate. As a family-owned business, we’re deeply committed to offering products and support that are backed by integrity, science, and care. You’re not just a customer to us — you’re part of the Yeastrix whānau.
Eric’s passion for formulating the best supplements remains strong, even many years. Eric has spent the past two-years revisiting the very-latest scientific research and studies into Candida albicans, diet and nutrition, and the human gut microbiome. This has led to the development of candida.com and Yeastrix products.
All Yeastrix dietary supplements are proudly manufactured in the United States in cGMP-certified (Current Good Manufacturing Practice) facilities. These facilities are FDA-inspected and operate under strict quality control standards to ensure our products are safe, pure, and consistently high in quality.
Yeastrix supplements are designed to last at least 30 days at the recommended dosage on the the label.
We encourage pregnant people to only take supplements under the strict guidance of their primary health-care practitioner.
We prioritize quality and safety. All our products are manufactured in cGMP facilities in the United States, ensuring they meet stringent quality control standards. .
Thank you so much for your interest in consulting with Eric Bakker, ND. While Eric no longer offers one-on-one consultations, we encourage you to connect with a qualified naturopathic or integrative health practitioner who can offer personalised support for your specific needs.
Eric continues to share his expertise through articles, videos, and resources on Candida.com and YouTube — so you’re still in great hands as part of our wellness community.
Yeastrix products are formulated using natural, evidence-based ingredients that are generally well tolerated. Most people do not experience any side effects when taking Yeastrix as directed. However, as with any supplement—especially one that supports gut and yeast balance—a small percentage of users may notice temporary changes in digestion or mild “die-off” reactions (also known as Herxheimer reactions). These can include bloating, gas, headaches, or fatigue as the body adjusts and yeast levels shift.
These symptoms are usually short-lived and a sign that your body is rebalancing. If side effects occur, consider reducing the dose and increasing hydration. As always, we always recommend you consult your healthcare provider before starting any new supplement, especially if you are pregnant, breastfeeding, or taking prescription medications.
Cant find an answer? Ask us
ORDER & SHIPPING FAQs
Products are advertised in US Dollar Currency ($USD) and we accept Visa, MasterCard, American Express & Discover.
Yes, absolutely. Our website uses industry-standard SSL (Secure Socket Layer) encryption to protect your personal and payment information. All transactions are processed through trusted, secure payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements. We do not store your credit card details, and your privacy and security are our top priorities.
We partner with ShipWizard a Florida 3PL to ship directly to you via DHL. We offer free shipping on USA domestic orders
We are working on this as we speak!
After your order has been placed you will receive an email shortly in your inbox (check your spam folder etc.). Once processed you’ll receive an email with your tracking number.
Please contact us on su*****@******ix.com
RETURNS & EXCHANGES FAQs
At Yeastrix, we’re committed to providing high-quality dietary supplements and ensuring your complete satisfaction. If, for any reason, you’re not satisfied with your purchase, we offer a straightforward refund policy to protect your investment and ensure a positive customer experience. Please review our Refund Policy here
Contact us at su*****@******ix.com or leave a message on (888) 448-8560 with your order number and reason for return.
If returning an unopened product, we will provie instructions on sending it back.
If reporting a damaged, incorrect or defective item, we may ask for a photo verification before processing your request.
Do not dispose of the product until we hav confirmed the next steps. We may arrange for collection if needed.
Once we receive the item we will inspect it and we will notify you on the status of your refund.
If approved, the refund will be issued to your original payment method within 5 – 6 business days.
You will receive email confirmation when your refund has been processed. If you do not receive one, please contact us at su*****@******ix.com or leave a detailed message on (888) 448-8560.
We take great care in packaging your order to prevent any damage during shipment. However, if your items arrive damaged or defective, please contact our Customer Service Team immediately. Contact our customer service and reference the issue as ‘Missing Item’, ‘Wrong Item’, or ‘Damaged / Expired Item’. Please do not dispose of any items before contacting us.
Yes, unopened and undamaged products with all original factory seals intact can be returned within 60 days of the original purchase for a refund or exchange. Please contact us at su*****@******ix.com.
You have 60 days from the day you receive the product to initiate a return.
Estimated reading time: 6 minutes