Returns & Refund Policy

Yeastrix Returns & Refund Policy

At Yeastrix, we’re committed to ensuring your satisfaction with our products. If for any reason you are not completely happy with your purchase, we offer a 60-day return policy for unopened and undamaged products. Our goal is to make the process as seamless as possible while maintaining the highest level of customer care.

Eligibility for Returns & Refunds

• Unopened and undamaged products with all original factory seals intact may be returned within 60 days of receiving your order for a refund.
• We do not provide refunds for opened products unless they are damaged or defective upon arrival.
• If your item arrives damaged, incorrect, or defective, please contact our Customer Support Team as soon as possible so we can resolve the issue promptly.

How to Initiate a Return

To start the return process:

1. Contact us at su*****@******ix.com or leave a message at +1 (888) 448-8560 with your order number and reason for return.
2. If returning an unopened product, we will provide instructions on sending it back.
3. If reporting a damaged, incorrect, or defective item, we may ask for a photo for verification before processing your request.
4. Please do not dispose of the product until we have confirmed the next steps. We may arrange for collection if needed.

Product Return Address

ShipWizard / Yeastrix LLC
3580 W. Prospect Rd, Suite 102
Fort Lauderdale, FL 33309
United States

Refund Process

• Once we receive and inspect the returned item, we will notify you of the refund status.
• If approved, the refund will be issued to your original payment method within 5 to 10 business days of receipt of the product.
• You will receive an email confirmation when your refund has been processed. If you do not receive one, please contact us.

Return Conditions & FAQs

• When does the 60-day period start?
  The return window starts from the day you receive your order, not the purchase date. We keep track of delivery dates for accuracy.
• Do I have to return the item in its original packaging?
  While the original packaging is preferred, a securely padded box is acceptable if the original is unavailable.
• Who covers return shipping?
  Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Need Help?

We are here to assist you! If you have any questions about our return and refund policy, please reach out to our Customer Support Team at su*****@******ix.com.

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Last updated: 31st January, 2025

Thank you for choosing Yeastrix. We appreciate your trust in our products and strive to provide you with the best possible service and support.

Yeastrix Ltd | NZBN No: 9429051311827 | EIN: 98-1736951